Project Details
A leader in NJ for Sports Medicine
Challenges:
- Legacy phone system that was no longer supported
- Contact center reporting was questionable
- Focus on scheduling of appointments was needed
Results:
- Implemented a Voice Cloud solution
- Implemented advanced Contact Center
- Customized Contact Center Reports
- Customized call routing to optimize appointment scheduling
0
Users+
Size
Industry
Healthcare
Solution
Voice Cloud solution
A community Hospital in Central NY that Hospital Primarily Serves a Population of 50,000+ People
Challenges:
- Poor support from existing Voice cloud solution provider
- Expensive Move, Add, Change charges
- Difficulties in adding locations and Users
Results:
- Implemented a Voice Cloud solution
- Included Managed Services where Move, Add, Changes included
- Dedicated PSG Account Team to assist with adding locations and Users
0
Users+
Size
Industry
Healthcare
Solution
Voice Cloud solution
Leading Healthcare Systems in New Jersey
Delivers nationally recognized inpatient and outpatient care through its hospital and network of physician practices, urgent care centers, and imaging centers.
Challenges:
- Existing Voice Cloud solution unable to integrate with existing 3rd party solutions
- Unstable Voice Cloud solution
- Limited Staff to support
Results:
- Augmented and integrated existing Voice cloud solution with an on-premise PBX solution
- All 3rd Party solutions integrated to PBX
- 99.999% up time
- PSG Managed Services Agreement
0
Users+
Size
Industry
Healthcare
Solution
On-premise PBX with PSG Professional Services
HQ in NY Metro and Locations Spanning the Globe
Large global women’s retailer specializing in unique and creative designs. HQ in NY Metro and locations spanning the globe.
Challenges:
- Legacy voice phone system
- Lack of new features and capabilities (collaboration, mobility…)
- Large CapEx to upgrade
- Limited Staff to support
Results:
- Replaced legacy on-premise solution with a collaboration / voice cloud solution
- Advanced features and a collaboration focused solution
- Predictable costs
- CapEx eliminated
- Single pane of glass portal for ease of management
0
Users+
Size
Industry
Retail
Solution
Collaboration / Voice Cloud Solution with PSG Professional Services
30+ Hospitals and 100+ Clinics
Nationwide service provide with large Healthcare system customer with 30+ hospitals and 100+ clinics.
Challenges:
- Support for disparate on-premise PBXs
- No expertise on the disparate on-premise PBXs
- Help Desk not able to provide support
- Inadequate resources for data collection and design
Results:
- Provided resource nationwide for data collection and support
- Provided help Desk support for troubles and MAC work
- Provided Design Specialists
- Provided project coordination
0
Users+
